DELIVERY POLICY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order by transfer method.

2. Delivery Location

Items offered on our website are only available for delivery to addresses which is provided by you.

3. Delivery Time

The delivery time is an estimate and may vary depending on the carrier and due to the Covid-19 situation. Delivery times are estimated and run from the date of shipment, instead of the date of the order. Production times may vary from product to product. Delivery times should be used as a guide only and are subject to acceptance and approval of your order. The maximum delivery time is 45 days. If your product is not received later than 45 days after payment, you will receive a full refund.

Unless there are exceptional circumstances, we will do our best to fulfil your order within 7 business days of the date of your order. By working day, we mean Monday to Friday, with the exception of public holidays.

The delivery date may vary depending on the carrier’s shipping practices, location of delivery, method of delivery and items ordered. The products can also be delivered in separate shipments.

4. Shipping Costs

Shipping costs are based on the delivery method and delivery locations. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, enter your delivery address and then either shipping charges will be displayed or notify your shipping charges through the mail.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at contact@themicrodairy.com or Call us @ (+971524961331)

6. Questions

If you have any questions about the delivery and shipment of your order, please contact us at contact@themicrodairy.com