In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.

The items that cannot be returned are:

1. Clearance items clearly marked as such and displaying a No-Return Policy
2. When the offer notes states so specifically are items that cannot be returned.

Also, Any consumable items that are used cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

The return of the product can be made directly to the delivery address indicated at the time of purchase. During our instructions the way of return to the buyer will be indicated.

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

There may be situations in which you were not able to return items within the 15 days, in such cases please contact us through the Contact Us page to file a complaint on or before 15 days. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

If you have paid through Cash on Delivery (COD), the money would be refunded to your Bank Account. For that you should mention your Bank Account details along with Order details in the contact form or mail us at contact@themicrodairy.com

At the moment, The Microdairy does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

There are a few certain scenarios where it is difficult for us to support returns:

Fragile items, hygiene related items.

Return request is made outside the specified time frame, of 15 days from delivery.

Product is used, damaged, or is not in the same condition as you received it.

Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied.

If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

The item is not on the Non-Returnables list.

You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.

We accept return of item only if it is in an original box and/or packaging intact with all labels and bar-codes on it, however in this case, please call the Help Center /Mail us for more information.

You can return an item for free within 15 days from delivery date, were by The Microdairy covers all the shipping charges.